If you wish to cancel your order, please send an email to larosatr@eim.ae with your placed Order ID and reason for the cancellation. Please note that cancellation should be requested within 24 hours after placing an order or before it gets handed to the shipper.

Occasionally, orders or parts of an order are cancelled by our system for various reasons such as below:

• Item(s) not available

• Difficulty in processing your payment information

• Cannot ship to address provided

• Duplicate order was placed

• Cancelled due to customer’s request

• Damaged or faulty items

• Incomplete shipping details provided (address/mobile number)