We don't have a direct exchange, but we accept returns. This is permitted within 10 days upon receiving the order, and the amount will be added to your wallet once the return is processed.
We do not have a Cash Refund Policy. We can only add the amount of the returned item/s to your wallet which can be used for future purchase (excluding the shipping fee).
Items must be in good condition with its original packaging/tags and invoice.
Return Process: You can return the item/s to any La Rosa Outlets near you and request for the amount to be added to your wallet. The wallet amount is valid until 45 Days from the date it is added to your account. Kindly bring the complete packaging of the item with the invoice upon returning to the branch.
Note: Dream Girl items and undergarment cannot be returned
Online Return: For the online return, we will arrange a pickup via courier. Please take note that for pickup, there will be AED 15.00 pickup charge which will be deducted from the wallet amount which will be added to your account.