La Rosa, Musaffah 37, Abu Dhabi, United Arab Emirates,  Phone +97125503485

Returns Policy

We don't have a direct exchange, but we accept returns. This is permitted within 10 days upon receiving the order, and the amount will be added to your wallet once the return is processed.

We do not have a Cash Refund Policy. We can only add the amount of the returned item/s to your wallet which can be used for future purchase (excluding the shipping fee).

Items must be in good condition with its original packaging/tags and invoice.

Return Process: You can return the item/s to any La Rosa Outlets near you and request for the amount to be added to your wallet. The wallet amount is valid until 45 Days from the date it is added to your account. Kindly bring the complete packaging of the item with the invoice upon returning to the branch.

Note: Dream Girl items and undergarment cannot be returned

Online Return: For the online return, we will arrange a pickup via courier. Please take note that for pickup, there will be AED 15.00 pickup charge which will be deducted from the wallet amount which will be added to your account.

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FREE SHIPPING

ON ORDER OVER AED 250

*Free shipping is applied on a single Order (1 Order ID) that is more than AED 250. (This promotion is for UAE customers only).

*No deliveries during Friday and UAE Public Holidays.

*Rate above is applicable per order.

100% MONEY BACK.

WITHIN 30 DAYS AFTER DELIVERY.

You may return most new, unopened items sold within 30 days of delivery for a full refund.

SUPPORT

WE CAN HELP YOU ONLINE.

Saturday to Thursday 8am to 5pm . you’re never alone if you have a question.don't hesitate to contact us.